This year we started off the Podcasts with a terrific recording on Conflict Management with John Mattock.  As anyone who has been in service for any time knows, conflicts are a permanent part of the landscape.  Whether you’re dealing with a frustrated customer, a burdensome colleague, or a unfocused boss, conflicts surround us and learning how to manage them is perhaps one of the most financially and personally rewarding skills in your repertoire.  Enjoy the recording!